Frequently Asked Questions
Everything you need to know about your Casta Diva Home experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while larger furniture pieces requiring white-glove delivery may take 2-3 weeks.
Do you offer international shipping?
Currently, Casta Diva Home ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal. You can also view your order history by logging into your account.
Are your materials sustainably sourced?
Casta Diva Home is committed to ethical sourcing. We prioritize partnerships with manufacturers who use FSC-certified wood, organic textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for qualifying purchases.